I've mentioned before that I use Denise needles, particularly for Moebius scarves, and really like them. In all my tidying up and sorting of needles, I discovered that I've lost one US 11 tip. I've looked in every project bag, turned my knitting accessories bin upside down, and moved furniture looking for this tip. It's gone.
When I took Cat Bordhi's suggestion and bought the Denise needles and long cables for Moebius scarves, I looked all over the net and asked several people for recommendations. Based on this, I bought everything Denise made from The Patchwork Frog all at once. I got the basic set, the companion cable set, the three long cables, and the US 15 and 19 tips. The transaction was quick and graceful and the shipping was practically instantaneous (although this wasn't exactly surprising, as we're on opposite sides of Los Angeles County). The needles were all I expected and more and everyone was happy.
Then I lost the tip. The Denise company doesn't sell the individual pairs of tips separately, I discovered. What to do? Remembering how well the original purchase had gone, I sent a forlorn yet hopeful e-mail to The Patchwork Frog. She replied immediately, offering to take a pair of tips out of one of the sets she had in stock and send it to me, while ordering a replacement from the company. Doing this means that she now has a set in stock that she can't sell until the replacement tips arrive. She's willing to do that, rather than make me wait for the replacement tips to get to her.
That's a lot of stock to tie up for a $4 pair of tips and she doesn't know me at all. We had one transaction ages ago, is all. Yet she's more than willing to go to such lengths for me. Folks, this is what customer service is all about. Let's reward it and shop at The Patchwork Frog.
I'm just a customer, by the way, and have no other relationship with her. She, I, and over nine million people live in this county, so we're not what anyone would call neighbors, even. I've never met her in person and probably never will, but I recommend her highly.